Insights from journey maps
what the combined journey maps reveal about the product design
what the combined journey maps reveal about the product design
Two users, one pipeline, three critical divergences: paired journey maps for a professional DevOps Engineer and a non-technical casual user.
NN/g-style journey map for a DevOps Engineer running a system through the NimbusWiz pipeline, with a modelled anxiety curve and design opportunities tagged by type.
NN/g-style journey map for a non-technical owner moving a vintage Nimbus2000 through the NimbusWiz pipeline, paired with Mark's journey for cross-comparison.