Understanding the Organization's Content and Its Implementation Technology

Before defining an IA strategy, you need a real understanding of what content already exists, what's planned, and what gaps need filling, drawing on content-owner interviews and, ideally, a facilitated content-strategy meeting with the range of people who plan, create, and manage that content. If no dedicated content strategist is on the team, the IA may need to take on part of that role directly, since a viable content strategy is a prerequisite for a workable IA strategy, not a parallel, unrelated task.

Just as important is understanding the technology the content will actually live in, particularly the CMS, its capabilities, and its limitations. This means asking developers direct questions: what platforms and devices need to be supported, whether the system can structure content the way the design calls for, whether it supports content reuse and personalization, and what constraints already exist. In an ideal world, technology would be built to match whatever the design strategy requires. In practice, most projects inherit technology choices that are already made, and the design strategy has to be realistic about working within those constraints, reserving the harder conversation about acquiring new technology for cases where the existing limitations would seriously compromise the business goals or the user experience.

An IA strategy that ignores what the CMS can actually do isn't ambitious: it's just a plan for a second, more painful round of renegotiation once implementation starts.

Exercise

The scenario: An IA consultant is working with a retail organization on a website redesign. Content analysis has revealed a large, heterogeneous product collection with significant duplication, several content types that would clearly benefit from structured templates, and a strong case for faceted navigation so customers can filter products by size, color, material, and price simultaneously.

The development team then shares their technology constraints: the existing CMS does not support faceted metadata at all, content reuse across templates is limited, and the development timeline rules out replacing the CMS before launch.

Given both the content findings and the technology constraints, what should the consultant propose?